Refund policy
Return & Refund Policy
At Beam TCG, we want customers to feel confident purchasing from us. Because trading card products are collectible items and product values can change quickly, our return policy is designed to protect both our customers and the integrity of our inventory.
Returns
Unopened products may be eligible for return within 14 days of delivery.
To qualify for a return, the item must be:
- Unopened and unused
- In its original factory-sealed condition
- In substantially the same condition in which it was received
- Accompanied by proof of purchase
Please contact us before sending any product back. Returns sent without prior approval may not be accepted.
Customers are generally responsible for return shipping costs unless the order was incorrect, defective, or materially damaged when received.
Opened Trading Card Products
Opened Pokémon TCG products are generally not eligible for return or refund.
This includes booster packs, booster boxes, Elite Trainer Boxes, booster bundles, collection boxes, tins, and other products where the factory seal has been opened.
We cannot offer refunds based on card pulls, card values, pull rates, or not receiving a desired card.
Damaged or Incorrect Orders
If your order arrives materially damaged, contains the wrong product, or is missing an item, please contact us as soon as possible after delivery.
Include your order number and clear photos of the product, packaging, and shipping box when applicable. We will review the situation and work with you toward an appropriate resolution.
Packaging Condition
We package orders carefully with collectors in mind. However, sealed Pokémon products may occasionally have minor factory or shipping imperfections such as small dents, scratches, loose shrink wrap, minor tears in plastic, or slight wear to exterior packaging.
Minor cosmetic imperfections that do not materially affect the product may not qualify as damage for return purposes.
If product condition is especially important to you, please contact us before ordering and we will do our best to help.
Preorders
Preorders may be subject to separate terms listed in our Preorder Policy.
Release dates, availability, and distributor allocations can change. If Beam TCG is unable to fulfill a preorder, the affected portion of the order will be refunded.
Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the return resulted from an error by Beam TCG.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will do our best to accommodate cancellation requests, but we cannot guarantee that an order can be cancelled after it has entered processing or been shipped.